:root{--navy:#081523;--navy-2:#102235;--ink:#132134;--muted:#718096;--line:#e7edf3;--soft:#f5f8fb;--green:#10b981;--cyan:#0ea5e9;--shadow:0 18px 50px rgba(9,25,43,.10)}*{box-sizing:border-box}html,body{margin:0;min-height:100%;font-family:Inter,ui-sans-serif,system-ui,-apple-system,"Segoe UI",sans-serif;color:var(--ink);background:#eef3f7}button,input,textarea,select{font:inherit}button{cursor:pointer;border:0}.hidden{display:none!important}.eyebrow{font-size:10px;letter-spacing:.16em;font-weight:850;color:#0b86b6;margin:0}.login-screen{min-height:100vh;display:grid;grid-template-columns:1fr 1fr;background:linear-gradient(145deg,#06111e 0 50%,#f5f8fb 50%);position:relative}.login-brand{position:absolute;left:48px;top:38px;display:flex;align-items:center;gap:12px;color:white}.login-brand>span,.rail-logo{width:43px;height:43px;border-radius:14px;background:linear-gradient(145deg,#12b5d8,#1580c5);display:grid;place-items:center;color:white;font-weight:900;letter-spacing:-.05em;box-shadow:0 12px 28px rgba(14,165,233,.25)}.login-brand div{display:flex;flex-direction:column}.login-brand b{font-size:14px}.login-brand small{font-size:9px;color:#8da3b7;margin-top:2px}.login-card{grid-column:2;width:min(430px,calc(100vw - 40px));margin:auto;background:white;border:1px solid var(--line);border-radius:25px;padding:39px;box-shadow:var(--shadow)}.login-card h1{font-size:31px;letter-spacing:-.045em;margin:9px 0}.login-card>p:not(.eyebrow){font-size:12px;color:var(--muted);line-height:1.7;margin-bottom:27px}.login-card label,.detail-content label{display:flex;flex-direction:column;gap:7px;margin-top:14px}.login-card label span,.detail-content label span{font-size:9px;font-weight:800;color:#516174}.login-card input,.detail-content input,.detail-content select{height:44px;border:1px solid var(--line);border-radius:12px;padding:0 13px;outline:0;background:white}.login-card input:focus,.detail-content input:focus,.detail-content select:focus{border-color:#65c8e5;box-shadow:0 0 0 4px rgba(14,165,233,.08)}.login-card button{height:47px;width:100%;margin-top:23px;border-radius:12px;background:var(--navy);color:white;font-size:11px;font-weight:850;display:flex;align-items:center;justify-content:space-between;padding:0 17px}.login-card>small{display:block;color:#dc2626;font-size:9px;margin-top:12px;min-height:13px}.app{display:grid;grid-template-columns:72px 370px minmax(420px,1fr) 280px;height:100vh;background:white;overflow:hidden}.rail{background:var(--navy);padding:17px 12px;display:flex;flex-direction:column;align-items:center;gap:13px}.rail-logo{width:43px;height:43px;margin-bottom:18px}.rail-button{width:43px;height:43px;border-radius:13px;background:transparent;color:#7e94a9;font-size:20px}.rail-button.active,.rail-button:hover{background:rgba(255,255,255,.09);color:white}.rail-spacer{flex:1}.agent-avatar{width:39px;height:39px;border-radius:13px;background:#dff7ee;color:#047857;font-weight:900}.ticket-panel{border-right:1px solid var(--line);display:flex;flex-direction:column;min-width:0;background:#fbfcfd}.ticket-header{height:89px;padding:22px 20px 15px;display:flex;align-items:center;justify-content:space-between}.ticket-header h1{font-size:25px;letter-spacing:-.04em;margin:3px 0}.icon-button{width:37px;height:37px;border-radius:11px;background:white;border:1px solid var(--line);color:#627287;font-size:19px}.metric-strip{display:grid;grid-template-columns:repeat(3,1fr);gap:8px;padding:0 16px 14px}.metric-strip button{background:white;border:1px solid var(--line);border-radius:12px;padding:10px;text-align:left}.metric-strip b{font-size:17px;display:block}.metric-strip span{font-size:8px;color:var(--muted)}.search-wrap{height:40px;margin:0 16px 12px;border:1px solid var(--line);border-radius:12px;background:white;display:flex;align-items:center;padding:0 11px;color:#98a6b5}.search-wrap input{border:0;outline:0;min-width:0;flex:1;padding-left:8px;font-size:10px}.filter-row{display:flex;gap:5px;padding:0 16px 13px;overflow:auto}.filter{height:30px;border-radius:9px;padding:0 11px;background:transparent;color:#748396;font-size:9px;font-weight:750;white-space:nowrap}.filter.active{background:var(--navy);color:white}.ticket-list{overflow-y:auto;flex:1;border-top:1px solid var(--line)}.ticket-item{width:100%;display:grid;grid-template-columns:42px 1fr auto;gap:10px;padding:14px 16px;background:transparent;text-align:left;border-bottom:1px solid #edf1f5;position:relative}.ticket-item:hover,.ticket-item.active{background:white}.ticket-item.active:before{content:"";position:absolute;left:0;top:10px;bottom:10px;width:3px;border-radius:99px;background:var(--cyan)}.ticket-avatar,.customer-avatar,.large-avatar{border-radius:13px;background:linear-gradient(145deg,#dcf5fa,#dff7ee);color:#087ca5;display:grid;place-items:center;font-weight:900}.ticket-avatar{width:42px;height:42px}.ticket-copy{min-width:0}.ticket-top{display:flex;justify-content:space-between;gap:8px}.ticket-top b{font-size:10px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.ticket-top time{font-size:7px;color:#9aa7b6;white-space:nowrap}.ticket-subject{font-size:8px;color:#0b86b6;font-weight:750;margin:3px 0;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.ticket-preview{font-size:8px;color:#7b899a;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.ticket-meta{display:flex;flex-direction:column;align-items:flex-end;gap:7px}.priority-dot{width:7px;height:7px;border-radius:99px;background:#94a3b8}.priority-dot.high{background:#f59e0b}.priority-dot.urgent{background:#ef4444}.unread{min-width:17px;height:17px;padding:0 5px;border-radius:99px;background:var(--cyan);color:white;font-size:7px;display:grid;place-items:center}.empty{padding:50px 20px;text-align:center;color:#8a98a8;font-size:10px}.conversation-panel{background:#f5f7fa;min-width:0;position:relative}.empty-conversation{height:100%;display:grid;place-content:center;text-align:center}.empty-conversation>span{width:54px;height:54px;border-radius:18px;background:white;display:grid;place-items:center;margin:auto;color:#17a2c5;font-size:23px;box-shadow:var(--shadow)}.empty-conversation h2{font-size:20px;margin:16px 0 4px}.empty-conversation p{font-size:10px;color:var(--muted)}.conversation{height:100%;display:flex;flex-direction:column}.conversation-header{height:74px;padding:0 20px;background:white;border-bottom:1px solid var(--line);display:flex;align-items:center;gap:11px}.customer-avatar{width:41px;height:41px}.conversation-name{display:flex;flex-direction:column;min-width:0}.conversation-name>b{font-size:11px}.conversation-name>span{font-size:8px;color:#7a8999;margin-top:3px}.conversation-name i{display:inline-block;width:6px;height:6px;border-radius:99px;background:var(--green);margin-right:4px}.header-action{margin-left:auto;height:35px;border-radius:10px;padding:0 12px;background:#e8f8f2;color:#047857;font-size:9px;font-weight:850}.mobile-back{display:none;background:none;font-size:25px}.context-banner{margin:12px 18px 0;padding:10px 13px;border:1px solid #bee6f5;background:#edfaff;border-radius:11px;font-size:9px;color:#27677e}.messages{flex:1;overflow-y:auto;padding:25px 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var(--line)}.section-title{font-size:8px;letter-spacing:.13em;color:#8996a6;font-weight:850}.detail-content select,.detail-content input{height:39px;font-size:9px}.detail-content dl{margin:0}.detail-content dl div{display:flex;justify-content:space-between;gap:15px;padding:7px 0;font-size:8px}.detail-content dt{color:#8a97a6}.detail-content dd{margin:0;text-align:right;font-weight:750;overflow-wrap:anywhere}.save-detail{width:100%;height:40px;border-radius:11px;margin-top:18px;background:var(--navy);color:white;font-size:9px;font-weight:850}.toast{position:fixed;z-index:100;right:20px;bottom:20px;max-width:350px;background:var(--navy);color:white;border-radius:12px;padding:12px 16px;font-size:9px;box-shadow:var(--shadow);opacity:0;transform:translateY(15px);pointer-events:none;transition:.2s}.toast.show{opacity:1;transform:none}@media(max-width:1180px){.app{grid-template-columns:65px 340px minmax(400px,1fr)}.detail-panel{display:none}}@media(max-width:780px){.login-screen{display:flex;background:linear-gradient(160deg,#06111e 0 35%,#eef3f7 35%);padding:120px 16px 30px}.login-brand{left:24px;top:28px}.login-card{margin:auto;padding:29px 23px}.app{display:block;height:100dvh}.rail,.detail-panel{display:none}.ticket-panel,.conversation-panel{position:absolute;inset:0}.conversation-panel{display:none}.app.chat-open .ticket-panel{display:none}.app.chat-open .conversation-panel{display:block}.mobile-back{display:block}.messages{padding:20px 14px}.message-bubble{max-width:88%}.conversation-header{padding:0 12px}.header-action{padding:0 9px}.ticket-panel{background:#fbfcfd}.ticket-header{height:82px}.toast{left:14px;right:14px;bottom:14px;max-width:none}}